Frequently asked questions

Yes, you need to be connected in order to be able to view our POs and submit invoices through CSP. Connection can be established in two ways. Please click here

The reasons this is happening may vary. Most common is that AstraZeneca customer boxes haven’t been ‘checked’ in the appropriate sections (Legal Entity, Remit To, Users) of your CSP account. Please refer to the following guideline document, to verify if this has been done properly. In case this doesn’t work and you continue to face this issue please contact us at GBCSSupplierEnablement@astrazeneca.com  

Most common reason this may happen is that AstraZeneca customer boxes haven’t been ‘checked’ in the appropriate sections (Legal Entity, Remit To, Users) of your CSP account. Please refer to the following guideline document, to verify if this has been done properly. In case this doesn’t work and you continue to face this issue please contact us at GBCSSupplierEnablement@astrazeneca.com

Please refer to this instruction for more information on how to check invoice payment dates directly in your CSP account.

Once your invoice has been submitted, it cannot be modified. If it was sent incorrectly, please create a credit note to cancel it and send a new invoice replacing it. Please refer to question number 10, ‘How do I submit a credit note through CSP’?

You can use the ‘Create Invoice’ interactive button that comes in the AZ PO email. This option is called Supplier Actionable Notification (SAN). Please click here to learn more about SAN functionality. 

AstraZeneca does not allow to send invoices with more lines than the ones already existing on the Purchase Order. An unbacked line is an additional line created by the supplier in CSP that was not on the Purchase Order (e.g., if a PO has 2 lines, it won’t be possible to invoice AstraZeneca against a third line that you have added in CSP). Please remember to invoice only against the existing lines.

Any other lines that you may have inadvertently added while creating the invoice can be deleted by clicking on the red X circle (as highlighted below).  

In case you decide to use a different currency in the invoice compared to what your default currency is, CSP will ask you to input the exchange rate between those currencies.

For example: If you are a UK supplier, your default currency is GBP. If the PO you invoice against is in EUR, CSP will ask you to input the exchange rate from EUR to GBP. 

Please know that the currency of the invoice should match the currency of the PO.

Payment due dates are calculated based on the date of invoice submission on the Coupa Supplier Portal. We use the submission date as the starting point for payment calculations, rather than the date stated on the invoice document itself. This approach ensures accurate and timely payment processing, aligning with our internal systems.

Please click here (The files explaining how to create a credit note for both approved and disputed invoices   ) to learn how to submit credit notes. 

No, you can not. CSP does not allow to submit this kind of credit notes. Please contact AstraZeneca Finance Direct helpdesk at FinanceDirectEMEA@astrazeneca.com (for Europe) and FinanceDirectAmericas@astrazeneca.com (for North America), provide them with information on which AstraZeneca entity is billed and which PO/POs the rebate credit note refers to, and the help desk will provide instructions on where to send the credit note. 

Please click here to learn how to add additional users to your CSP account.